Question 1

Do I really have unlimited design revisions?

Accepted Answer

Yes! We will work on your design until you are 100% satisfied with the result.

Question 2

How do I request designs?

Accepted Answer

You can request designs either through the work board assigned to you by us or via email. The work board allows you to upload files and provide us with detailed instructions, while email allows you to communicate your requirements directly with our team.

Question 3

How will I communicate with you?

Accepted Answer

We will assign a dedicated client manager to you who will be your main point of contact throughout the project. You can communicate with your client manager through email, WhatsApp, phone calls, or any other preferred method of communication.

Question 4

How quickly can I get my project started?

Accepted Answer

We aim to get started on your project as quickly as possible. Typically, we can start working on your project within 1-2 business days after receiving all the necessary information from you.

Question 5

What kind of web designs can you do?

Accepted Answer

We specialize in a wide range of web designs, including website designs, landing pages, product designs, mobile applications, and design systems.

Question 6

What kind of web development can you do?

Accepted Answer

We offer custom or theme development on popular platforms such as Webflow, WordPress, and Shopify as part of our Design & Development plan. Our team of experienced developers can create a custom solution or work with an existing theme to meet your specific needs and requirements.

Question 7

What programs do you design in?

Accepted Answer

We use Figma as our primary designing tool. Figma is a web-based design tool that allows our team to collaborate in real-time and create designs that are both functional and aesthetically pleasing.

Question 8

Can you do tasks not specified on the site?

Accepted Answer

If you have a task that is not specified on our site, just ask us and we will let you know if we can take it on. We are open to exploring new opportunities and challenges that help us grow as a company.

Question 9

How fast will I receive my designs?

Accepted Answer

On average, most design requests are completed within two days or less. However, more complex requests may take longer to complete. Our team will communicate with you throughout the design process and provide you with an estimated timeline for completion based on the scope of the project.

Question 10

How long do projects take to complete?

Accepted Answer

The timeline for project completion depends on the complexity of the project. Simple tasks can be completed within an hour, while larger projects may take up to four weeks. Our team of elite designers understands the importance of time and works efficiently to deliver top-of-the-line deliverables to your company. We will provide you with an estimated timeline for project completion based on the scope of work and communicate with you throughout the project to ensure timely delivery.

Question 11

Is this subscription good value for money?

Accepted Answer

We believe that our subscription offers great value for money. Unlike typical IT agencies that charge double or triple our rates for the same or worse results, we pride ourselves on being lean and focused on helping you achieve business growth through effective design. We are best suited for companies that value design and want high-quality designs that speak to their brand quickly and effectively. Our subscription model is designed to provide you with the best possible return on your investment.

Question 12

Who owns the creative output?

Accepted Answer

We believe that our clients should own the creative output that we produce for them. When you work with us, you and your company will own everything that we produce. If you want the native files, we can provide those to you as well.

Question 13

Can I pause/cancel anytime?

Accepted Answer

Yes, you have the flexibility to pause or cancel our service anytime you want. You can simply drop us an email requesting to pause or cancel, and we will take care of it for you. We understand that things can change, and we want to make sure that our service is flexible enough to meet your needs.

Question 14

Do you work in non-subscription-based models?

Accepted Answer

Yes, we offer hourly packages as well as our subscription-based model. However, we believe that our subscription model provides better value for money, as it allows for ongoing support and more efficient use of our design team's time. That being said, we are always open to discussing your specific needs and finding a solution that works best for you.

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